Shipping policy

SHIPPING & DELIVERY

Fixo’s mission is to deliver premium-quality phone and computer parts to our customers quickly and efficiently.

Order Processing & Dispatch

Orders placed before 2:00 PM (Australian Eastern Standard Time) will be packed and dispatched on the same business day, provided the order can be fulfilled at the time of processing.

Orders placed after 2:00 PM will be dispatched on the next business day.

Please note:

  • Our dispatch warehouse and office are closed on weekends and public holidays

  • Dispatch times may be affected by order verification, product availability, or address-related issues

Our priority is always to dispatch your order as quickly as possible.
For faster delivery within Australia, we recommend selecting Express Shipping at checkout.

Estimated Delivery Times (Australia)

Estimated delivery times are provided as a guide only and may vary depending on carrier performance and location.

  • Brisbane

    • Standard: 3–6 business days

    • Express: 1–3 business days

  • Sydney

    • Standard: 3–6 business days

    • Express: 1–3 business days

  • Melbourne

    • Standard: 3–6 business days

    • Express: 1–3 business days

  • Canberra

    • Standard: 3–6 business days

    • Express: 1–3 business days

  • Adelaide

    • Standard: 3–6 business days

    • Express: 1–3 business days

  • Perth

    • Standard: 3–6 business days

    • Express: 1–3 business days

  • Darwin

    • Standard: 3–6 business days

    • Express: 1–3 business days

Shipping Confirmation & Tracking

Once your order has been dispatched, you’ll receive a shipping confirmation email containing tracking details so you can monitor the progress of your delivery.

Shipping Address Responsibility

Please ensure your shipping address is entered correctly at checkout.

Fixo is not responsible for delays, loss, or delivery issues resulting from:

  • Incorrect or incomplete address details provided by the customer

  • Failure to update address information before dispatch

If an order is returned to us due to an incorrect address, additional shipping fees may apply to resend the parcel.

International Shipping

We offer insured and tracked international shipping to most countries worldwide.

  • Estimated delivery time: 3–10 business days, depending on destination

  • Delivery times may be affected by customs processing, public holidays, or peak periods

Some remote destinations may have limited flight availability, resulting in higher shipping costs. In these cases, we may contact you to confirm whether you’d like to proceed with the order at the adjusted shipping rate.

All international shipments are securely packed and fully trackable.

Important Notes

  • Delivery timeframes are estimates only and not guaranteed

  • Shipping delays caused by carriers are outside our direct control

  • This policy does not limit your rights under the Australian Consumer Law (ACL)

Contact Us

Fixo
📞 1300 962 545
📧 hello@fixo.com.au