This privacy policy explains how we collect, use and share your information when you interact with us, or utilize any of the products or services we offer. It explains how we process your information, the purpose of processing your data, type of information we store and how long we store it for.

The controller of this crucial information is Fixo, unless otherwise described. You can get in touch with us by sending an email or by calling us. You can reach us here:


Phone: 1300 962 545

We collect information from you when you contact us, make an enquiry or complaint, purchase our products, or sign up for our newsletter. We also collect information from our users indirectly. The information is stored in secure servers and is accessed only by our officials who have the rights to use your information. These include but not limited to our marketing partners who handle our email services, for example sending special offers and deals to our buyers.

We may also share the information with legal authorities in case a dispute is opened against our users. We may use your information in various ways such as, to showcase customized services and features you might be interested in, to improve your experience with us, to help us offer better services to you, to process your transactions, or to send special deals from time to time.

How we protect your information

Protecting your information is important to us, and we make sure the information you provide is encrypted. We use malware scanning services to ensure your details are safe, and we also utilize SSL technology to store handle your sensitive information.

We are dedicated to protecting your information, however we are not liable for any damage or loss in case the information is shared or leaked in certain instances. As a user, you understand that the information shared over the internet is not fully secured, and you transmit such information at your own risk. We have implemented various security measures however we cannot guarantee the complete security of the information. We try to meet the highest standards while collecting or utilizing your information, and we are always available in case there’s any complaint or query regarding the services we offer.

We work diligently to process your data. If you have any concern, you can send an email to PhoneParts and we will respond as soon as possible. In the event you remain dissatisfied with the answers, you reserve the rights to submit a complaint about how we process your information to the supervisory authority.

Third Party Links

We may include some third party links on our website for your convenience. As a user, you understand that we do not control these links in any way, and they are displayed for your information purposes only. We will not be liable in case you visit those websites and perform any activity. We do not verify the authenticity of these links and you will be responsible for any activity you perform.

Children Online Privacy Protection Act

We do not collect information from anyone under 13. In the event a user (under 13) wants to utilize our services, he/ she must get consent from parents or guardians before using our website. In the event we find any information in our database related to students under 13, we will delete it immediately.

Your data protection is our first priority, and we have implemented several techniques that will safeguard your information with us. In the event a breach happens, we will inform to the relevant data protection agency within 72 hours. We will also inform our users in case there is high risk of data breach.

Opting Out

Your data protection is our first priority, and we have implemented several techniques that will safeguard your information with us. Moreover you always have a choice to opt-out from the communication by clicking on “Unsubscribe” button in the e-mails we send. In the event a breach happens, we will inform to the relevant data protection agency within 72 hours. We will also inform our users in case there is high risk of data breach.

You have complete control over your personal information. If you want to remove your personal details from our servers, please send us an email and we will delete your information immediately. We store user’s information only as per their consent.

For how long do we store your information?

We store your information as long as you are our customer. We can also store your information for a specific time-period such as 5 years, after you stop purchasing from us. We store this information due to a number of reasons:

  1. To answer a question or resolve a complaint submitted by you
  2. To research and study our customers’ behavior for our internal researches
  3. To keep record of the customers we serve

We usually delete your information after this time-period, however in certain occasions, we are obliged to store this information for a longer duration for technical or legal purposes. Again, we do not share this information with any third party, and you can contact us if you want to remove your sensitive information such as financial details.

Is it necessary to submit the information?

No, you can choose not to submit your information. In specific events, we need some details from you, and if you do not provide us with the information, you could experience delay or it can prevent us from fulfilling our agreement with you. Sometimes we need information required by the law, and in certain instances, we need information that is useful, however not required legally. We will clarify every time we need information from you. You have control over your information, and we will not store your information without your consent.


Cookies are basically small data files that are stored in your desktop, mobile phone or tablets when you visit our website. These files are stored in your device to enhance your experience, and they are not harmful to your system in any way. These files store information such as your personal preferences while visiting our website, your choices and other information that enhance user experience. We utilize this information to research how visitors utilize our platform so that we can improve them, showcase products you are interested in, protect yourself from frauds, customize our marketing campaigns, and more.

These cookies could be persistent or session cookies.

Session cookies are used for security purposes. These cookies are deleted as soon as you close your browser.

Persistent cookies are stored in your device even if you close your browser. These cookies are helpful in remembering your username or products you were interested in.

Withdrawing Your Consent

This section demonstrates how you can withdraw your consent. You reserve the rights to withdraw the consent anytime you want. Please send us an email and we will remove your information. You must understand that we will not be able to provide you with certain products or services to you after you withdraw the consent.

Updating your information

If you feel the information you submitted is wrong or incomplete, please send us an email if you want to change or update your information. We will take appropriate steps to update your details. You can ask us to stop, remove or delete your information.